WHY BEING AN EXPERT CAN HELP YOUR IM SALES
Internet marketing can be a whole lot
different than retail sales. For one, when people shop in a brick-and-mortar
store, they are greeted by a sales person and sometimes shake their hands. It
may seem a trivial thing, but people tend to trust someone who they have a
personal relationship with more than an anonymous sales page on the Internet.
However, there is a way to establish a relationship with the visitors to your
website in a way that impresses upon them that you also are trustworthy: By
presenting yourself as an expert in your field.
There are a number of reasons why people tend
to trust experts more than just someone off the street. They are seen to have
an air of authority over other people. They tend to be viewed as being more
knowledgeable than other people. The credentials that they have also shows up
as a rubber stamp from other organizations that give that person the perception
of having a higher standard of ethics to uphold. Whatever the reason, you can
use the same psychological triggers to build websites and sales pages that get
your visitors to instantly trust you and to want to do business with you.
That's the power of being an expert.
If you think it is not possible to be an
expert without having gone to a graduate program, written a book, or done
something extremely remarkable with your life to prove your expertise, you are
wrong! The Internet has made it extremely easy for you to show your stuff
without having to spend tons of money getting someone else to certify that you
are an expert. In this short report, you are going to learn the secrets of
building an online presence that will establish your credibility and expertise
in ways that cost very little money. Once you have that strong presence, you
will find that people will flock to you for advice on how to solve their
problems if it relates to your niche, and this will be a natural and organic
way to generate customer leads and repeat sales without having to give the hard
sell.
We're going to provide you with numerous
methods to build your online expert profile in such a way that you can generate
a web of good publicity for you and your products. If you find that one method
is too time intensive or not working for your niche, you can try another.
There's no set formula that you have to use. As long as you try several
different strategies to see which work best with your audience, you will be
well on the road to generating an online presence that awes and delights your
visitors. That popularity will naturally rub off on your company and be the
source of great referrals and product sales.
THE ABOUT US PAGE
One of the easiest things to do to get
yourself recognized as an expert is also the most commonly missed element of a
website. It's the “About Us” page. Are you telling your customers who you are
and why they should buy from you? If not, don't assume they are going to figure
it out on their own. A good “About Us”
page can be a way to introduce yourself and your company in a way that frames
your Internet presence in the way you want to be known. If you don't write up
your own “About Us” page, odds are that someone will do a review on you and
people will Google it and get their information from someone else. To make sure
that doesn't happen, include a detailed “About Us” page and let people know
that you are an expert in your field and totally trustworthy.
ELEMENTS OF A GOOD ABOUT US PAGE
l You And Your Partners
Give the names of you and your business
partners. Let the visitor become acquainted with who you are and your role in
the company.
l Your Expertise
Don't be coy about letting your audience know
what your passion and expertise happens to be, as well as that of your
compatriots. The more someone can relate to those interests, the more they will
feel as if they are getting to know you.
l Short Bios
Back up any claims as an expert by giving a
short biography for the principal players. Using personal anecdotes and
storytelling can be a great way to bring the reader into your lives and to help
them to identify with the members of your team.
l Books Written
Has anyone on your team authored articles or
books that you can display as part of your credentials? If so, be sure to
mention that in the biography related to that person as being an author of that
particular group.
l Awards Received
Nothing impresses people more than knowing
you or your business has received recognition from other sources. It doesn't
even matter if it's an Internet award or an award from some prestigious
organization, be sure to list it.
l Good Press
Has someone else mentioned you favorably in
their blogs or online articles? Be sure to link to it in the About Us page.
Also, if you get a recommendation in the mainstream media, make sure to add a
reference to where others can look up what others are saying about you. This
can be a very good way to generate the impression of recognized expertise, but
only if you toot your own horn!
GET PUBLISHED
One of the most influential ways to make
people decide that you are truly an expert is to get yourself published. Obviously,
no one wants to spend years writing a book and then trying to market it just to
make a strong favorable impression on others. At some point, the amount of time
and money that would take grossly exceeds the benefits of proving you are an
expert. There are other ways to do this, though, by taking advantage of the
many new online content areas on the Internet. There are also many
self-publishing companies that make it easy to become an expert these days.
Let's go over a few different ways you can get yourself published, while
reducing the amount of time and effort needed to accomplish your goal.
SHORT ARTICLES, GUEST POSTS, BLOGS
The Internet is hungry for original content.
If you are a good writer, you can easily get yourself published just by writing
a few articles and submitting them to any number of article directories out
there. EzineArticles.com is one article directory that many new people join to
help them get recognized as experts. They have a large audience and you can see
how effective your articles are by the number of reads you are getting. Just be
sure to write on the subject you are promoting as your expertise. Make the
articles informative, entertaining, and be sure to add a link to your website
in the resource box to show where others can find out more about you and your
business.
If you have networked with people
knowledgeable in the niche you want to market, they can make a perfect venue to
start creating guest posts on any number of sites. You supply the content and
they give you a byline. This automatically gives you credibility with their
audience and promotes you as someone worth listening to.
You can also start your own blog and write
daily posts in an informal and conversational style. This counts as “online
publishing.” As the number of people reading and commenting on your blog
increases, you automatically become known as the expert on that subject.
GET GHOST WRITERS
What if you're not a great writer, but want
to get some articles or even an ebook written with your name on it? Luckily,
you can pay someone to do it for you. Freelance writers are ready and waiting
to take your ideas and make them a reality, for a fee. You can look at
Elance.com or Guru.com to find people who will write an ebook you will be proud
to put your name on. This frees you up from spending massive amounts of time
trying to do something you may not be good at in the first place and still get
to look like an author.
GET THEM TO
TESTIFY!
Testimonials on your website, particularly
when they relate to a specific product or service, can be a very effective way
of imprinting on the reader's mind that you are an expert. If other people are
listening to you and buying your products, then it shows that others trust you.
If, in addition, they are also taking the time to give a testimonial, it can
show that you are providing service beyond the average Internet marketer. It
enhances your online reputation and is a subtle, yet very powerful,
psychological trigger that spurs sales.
A SENSE OF BELONGING
The trigger this invokes is a sense of
belonging. Who doesn't want to be a part of the “in crowd,” the people in the
know? If everyone on the Internet is saying good things about you and your
products, why aren't they buying them? It's a subtle form of peer pressure that
can trigger an immediate response to take you up on your offer because everyone
else is doing so too.
This can be combined with a need for status
by putting up testimonials from people who are very popular or well-known. This
can include an endorsement from a celebrity, if you can get one, or just
endorsements from people who are successful in their field and can prove it. If
you can get these types of testimonials and you are selling high-priced
products or services, it can make a huge difference in whether people are
willing to open their pocketbooks or not. If they know that someone who has
already built up a large profile as an expert in a similar field and has
achieved success is endorsing your products, it makes you look like an
upand-coming expert too.
PLACEMENT IS IMPORTANT
Putting a testimonial on a sales page is not
a bad idea. Testimonials should be on your website in areas that make the most
impact. This is typically associated with a sales page or promotional offer,
not all by itself. If a person is visiting a sales page and trying to make up
his/her mind on whether to purchase that particular product or service, knowing
that someone else trusted you enough to make the purchase and recommend you, is
a sure-fire way to make a positive impact on the psyche of the reader.
SOLVE THEIR PROBLEMS
Try to put in testimonials that directly show
how that product or service solved the customer’s problems. That's a way of
listing your benefits in a format that is less commercial and more sociable.
The more you put yourself in the customer's shoes, the better the testimonial
will be.
SOCIAL
NETWORK INTO FAME
One of the easiest and most overlooked ways
for people to gain instant fame as an expert is via social networking. At
first, this may seem like a huge waste of time, but it has a snowball effect
that can quickly build up into avalanche proportions if it’s done correctly.
The results are not instantaneous, but well worth the additional effort of
networking with people in this newest arena of Internet marketing forums. Here
are some quick ways to build fame in record time using social networking tools
like Twitter.com, Facebook.com, or MySpace.com.
TARGET YOUR PROFILES
The first thing you have to do when you get
onto Facebook or MySpace is to build a profile. On Twitter, you won't have that
ability, but you will have a space to put one website link. That's where you
will want to link to your About Us page, as described previously. For the other
sites, you are going to want to carefully build a profile that reflects the
interests and experiences that help define you as an expert in a particular
niche.
That means that if you want to be recognized
as an expert on pets, your profile should list many different facets of how you
show that passion for pets. It's not as hard as it seems since you get to pick
your favorite books and movies, as well as join any number of groups that you
want. There are even applications that can relate to a particular niche that
will be useful to add to your profile. When you invite someone to be your
friend, they will read your profile, which will let them know that you are
interested in this niche and that you want to network with people in this
niche.
ADD YOUR FRIENDS
While it's really not about the number of
friends you have on a social networking site that defines your quality, it
tends to lend to the impression that you are popular and in demand, like any
expert would be. Just remember to try to build your list with people who are
interested in your niche to keep it growing as a valuable marketing list that
generates interest and that helps other people to network too.
When you first log in, you will have no
friends. Remember those sad people in school with no friends? They were in a
Catch-22. You can't get friends until you have friends, because people
automatically think you're a loser if you have no friends. The same is true
online on social networking sites. It doesn't matter, at first, who you get to
be your friend, as long as you get some people to connect with you. Otherwise,
you're going to be stuck in that Catch-22 for a while as you beg people who
don't know you to become your friends.
The easier path is to get friends you already
know offline to join you online. This is done by way of your electronic email
addresses. There are facilities to invite your address book to join, if you
want to, or you can pick one at a time. It may come as a surprise, but many of
your colleagues may already be on these social networking sites as a way for
them to network too. They will welcome you as a friend and you can get the ball
rolling in the right direction.
On Facebook, you can even look up past school
buddies to get them to join you online. It's a great way to reestablish lost
ties and form new ones. Catching up with people you haven't seen can be really
heartwarming. You can also get your family to connect with you online to start
the base of friends you need to attract others into your profile.
The next way to increase your list and get
some people to join you on these sites is to look at the friends of your
friends. Do you see some people there that are mutual acquaintances? Be sure to
ask them to befriend or connect with you too. Joining groups that have similar
interests to your marketing niche is a good way to meet other people and
network online. As you start to interact with more and more people, it becomes
even easier to attract attention and get yourself noticed.
UPDATE YOUR STATUS FREQUENTLY
There will be an area where you can update
your status. It will typically be just a short text box asking you “what are
you doing?” or “what are you thinking about?” At any rate, you will want to
update that status at least once a day to keep people involved in what's going
on in your life. This area is going to help you generate more interest for your
profile and start to position you as an expert on the social networking site.
Use the status update to post links to places
that are talking about you positively, any articles that you post, any offers
that you want to promote. Also, add humorous quotes and take the time to
connect with your friends or followers and provide value to people. If you
don't provide value and focus only on commercially promoting yourself, you will
quickly lose those friends and followers. Try to maintain a healthy balance
between selfpromotion and nurturing connections to keep your list robust.
TIT FOR TAT
In order to connect, you have to reach out
and help others to gain the reputation of an expert who goes out of their way
to contribute to the online community. Nothing speaks better of you than your
own actions.
JOINING
INTEREST GROUPS
Whether you are on Facebook or in a news
forum, you will have the opportunity to join groups of similar interests. These
groups serve several purposes. They allow people of similar interests to
congregate online. They offer an area to discuss topics of relevance to the
group and to share information. They let you post resources and links so that
other people can learn from other people online. That's where you can step in
to make yourself an expert within the group by learning how to contribute to
the group in a way that creates value and community.
WHEN YOU JOIN
Introduce yourself when you first join, if
that's within the guidelines. Other groups allow you to “lurk” by registering
for the group without adding to the discussion until later. Whatever you
decide, make sure you are following the guidelines set up for the group so that
you get started on a good foot. Try not to dominate the conversation when you
first start, but if you are asked to introduce yourself, put up a small blurb
about who you are, why you are there, and what you hope to gain from joining
the group.
COMMENT INTELLIGENTLY
Next, you are going to try to join in the
conversation and comment intelligently. Don't be bashful about showing off your
expertise. Whether it's solving someone's problems, answering a question, or
directing someone to an interesting resource or tool, you can show others that
you are the person to come to when they need help. The more you contribute, the
more others will recognize your expertise and will start to crosslink your
answer to other posts around the Web. This gets you a lot of great, free press
and will increase your reputation exponentially.
AUTOMATIC PROMOTION THROUGH SIGNATURES
Of course, if you don't have a link on each
and every post going back to your website or offers, it will only be a bunch of
gabbing with little returns. Rectify that situation by adding a signature that
is automatically appended to any post you make in the group. Some groups won't
allow you to do that as it is against their posting guidelines, so check that
out first. If you're not sure, you can open a few posts and see if others are
using automatic signatures. You will be able to tell because the bottom of
their posts will have their names and a few links to other places on the
Internet. If the group you want to join doesn't have an automatic link back to
your profile (as in the case of Facebook) or allow you to post signature files,
it's best not to waste your time in that group. You want to promote yourself as
an expert and make sales too.
YAHOO! ANSWERS
Where's a good place to find experts? Where
lots of people are asking questions! Yahoo! Answers is one such forum devoted
to a community of people asking questions on a variety of topics. Anyone can
join, and you can quickly develop a reputation as an expert just by choosing to
answer a few questions every day.
QUALITY COUNTS
The idea behind Yahoo! Answers is that many
brains are better than one. When someone posts a question, anyone with
information to add to that question can post an answer. The community provides
feedback on all the answers given by voting thumbs up or down on them. Thus,
the good answers are usually the ones that aren't just self-promotions or short
replies. They're usually well researched and come with some substantiation in
the form of sources.
COMMUNITY REGULATED
The community of experts regulates the
answers by voting on the answers. If you keep posting items with only links to
your site that have no relevance to the question, you will be reported to the
moderators for abusing the site terms. This can get your account banned. You
can also get a number of thumbs down votes on the answer, which will push it to
the bottom of the pile where most of the spam and poorly conceived answers land.
BEST ANSWER WINS THE GAME
The answer with the most number of favorable
votes automatically climbs to the top of the pile and becomes highlighted as
the “best answer.” This provides instant publicity for the author of that post.
If you get the best answer repeatedly, people will start to recognize your
expertise in that topic and you will gain a great online reputation.
GOOGLE LOVES YAHOO! ANSWERS
Although Yahoo! Answers does have a large
audience, the traffic it generates is more a factor of the way that Google
loves to index this site. The best answers in particular can show up at the top
of Google search results if there are keywords in the question and answer that
are being searched. The audience is much larger than it appears. In addition,
those answers may have disappeared from Yahoo!'s front page, but Google will
continue to serve them on the top of its results page as long as the answers
stay relevant to the searches.
VOLUNTEER AS AN EXPERT GUEST
Online seminars and guest interviews are a
very popular type of format for online content. It can draw a great number of
people to a site. In order to have a seminar with a panel of experts, those
experts have to be invited and agree to be a part of the panel. Getting people
involved can be the hardest part, and people who own websites or alternative
news sites are always seeking to find people to interview or seminars to host.
If you can provide value and are willing to share your expertise with others
for free, you can contact other sites or experts and either engage in a seminar
or host one yourself as the moderator.
YOUTUBE AND BLOGTV CHANNELS
The newer forms of video channels are an
especially effective format for interviews. All you have to do is locate
channels with a large number of viewers and see if they'd be interested in
interviewing you. One way to get this done is to set up your own channels and
become a part of the community first. Even if your own videos, which may be
instructional, have few viewers, if they are quality videos, other people on
the site will try to lend a supportive hand to one of their own. If you can
create a joint venture where you are interviewing each other or promoting each
other’s videos, you will get a great reputation as being an expert in the
particular niche you've marketed.
COMMUNITY TALK SHOWS
Similarly, there are radio shows within the
community that are always looking for interesting speakers. Many of them also
now have an online presence and post their shows online for their Internet
viewers. Try to locate a couple of local talk shows and see if you can get
yourself on there with an interesting subject or can be interviewed on some of
their shows with similar topics. This has the double-effect of getting local
listeners to recognize your name as an expert in the field and also as an
expert online when that show is posted for the online community.
INTERVIEW YOURSELF
You can write up an interview format to give
the most interesting points of who you are and why you're an expert. Get some
of your online friends to post the written interview on their sites as their
own work to introduce you to their audiences. You can do the same for them if
they want to trade. This works very well if you have a blog and you're
networking with someone else who is in a similar market niche.
TEACH WHAT YOU KNOW
The ultimate way to be known as an expert is
to be a teacher of what you know. Teachers gain automatic respect and authority
as experts in their fields. There are several ways to teach online; some will
require credentials and others won't.
IF YOU GOT THE CREDENTIALS
Maybe you have a Master's degree or a
Doctorate degree in your field; if so, then you should definitely flaunt this.
These types of degrees are impressive and qualify you as an expert. Many
teaching positions require a Master's degree or higher. If you've got the
credentials, be sure to put those letters after your name. If you’ve graduated
from a prestigious university, be sure to mention that too.
FOR THOSE THAT DON'T
It can be a lot harder to break into teaching
without the proper credentials, but it's still not impossible. As long as you
can show that you have significant experience in a particular topic, there are
many online universities and classrooms that would like to have you share that
expertise. Sell your skills and how you can benefit the school and attract
students, even if the course is not as technical or as intellectual as another.
As long as you can say you are teaching courses, you automatically achieve the
aura of expert in your field.
CREATE YOUR OWN TELESEMINARS
Even if you can't get involved with some
online school or teaching venue because of a lack of prior experience, don't
let that stop you. You can create your own teleseminars. Just grab a web camera
and start talking. Use computer graphics or PowerPoint if you want to create
charts and images to splice into the teleseminar. Post it on YouTube and then
invite the community there to view it and comment on it. Add the link to your
website in the one URL link that is available to posters so that people know where
to go to get more information.
The nice thing about creating your own
teleseminars is that you have complete freedom to create the type of class or
informational seminar without having to get anyone's approval. You can
experiment with the media and take as long as you want to put your first
teleseminar up. After you've got a great teleseminar, you can offer it for free
by creating a group page and inviting people to come and watch it via your
social networking sites. Request feedback and offer your links to your website
and sales pages within the invitation, as well as a part of the ending visuals
on the teleseminar so that people can use them to find more information on that
topic. Since it is a free teleseminar,
you can use it to promote some particular product or service, as long as it's
not the sole purpose of the entire video. Always contribute value first and
then add your links when it is appropriate. As long as you stick to the idea of
providing value to your community, you will come off looking like the expert
you want to be.
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